Unlike most of the world, I wanted Windows 8. I had just built a computer piece by piece and I wanted your latest OS instead of Windows 7. I bought the parts from different vendors, so I didn't get Windows 8 bundled with my PC. I needed to buy it separately. And I couldn't buy it. It turned out to be impossible to buy for weeks after the Windows 8 launch. All I wanted was for you to take my money and give me my OS.
At the time, you had just launched Windows 8 (yes, this post is a little late) and you were offering only an "upgrade" version. I don't own a Windows PC, so I had no OS to upgrade. I needed the System Builder version, which you said you would be selling a month later, and only in retail, not online.
This was probably a sound business decision. I won't pretend to know your business better than you do. But here are my complaints as a customer: